Client Service 101

This course introduces the concept of client service and explains how it connects to related topics. You will then be provided guide lines on having proper client service across multiple methods of communication. There are many benefits to good client service which are discussed here. One that is focused on is the importance of client retention and the impact it has on your marketing. This is all presented with context to geospatial industries.

Note: Not all jurisdictions accept this content as surveying continuing education.

Objectives:

• Learn what client service is and how it can benefit your business.
• Develop an understanding of how client service relates to marketing and to account management.
• Ways of dealing with unsatisfied clients
• Learn the major do’s and don’ts of client service.